Waste Management - OptiSol

Waste Management - Digitalization Challenges

Legacy System

Systems that are outdated and hard to maintain and not technology friendly to modernize

Data Management

Large volume of data managing and analysing this data can be challenging, particularly without robust digital tools and systems.

Regulatory Compliance

Ongoing compliance requirements creating newer demands on existing outdated systems

Customer Expectations

Customer becoming increasingly digital-savvy and experts a seamless, user-friendly experience

Environmental Impact

Implementing digital technologies and workflows that reduce waste, streamline operations, and improve efficiency can help the companies meet this responsibility

Our Process Capabilities

1. Customer Onboarding
2. Waste Operations
3. Inventory Mangement
4. Customer Self-Service
5. Compliance

CUSTOMER ONBOARDING

Problem
Solution
Impact

Problem Statement

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Delayed Onboarding: Legal review causes sales delays, complicated by varying terms.

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Incomplete Customer Data: Poor data collection leads to delays in existing projects.

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Real-time Sync: D365 modules need real-time sync for accurate data and quick decision-making.

Solution Overview

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Low-Code Platform: Power Automate used to increase efficiency.

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Service Requirements Captured: Microsoft Forms used to create PDF files for legal team access only.

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Real-Time Sync: Dual-write inconsistencies resolved using Power Automate.

Business Impact

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Centralized process and data storage

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Reduced lead time to onboard new customer/start new customer by more than 30%

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Quick rollout of solution – deployed to production in less than a month’s time

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Data made consistent in Realtime

WASTE OPERATIONS MANAGEMENT

Problem
Solution
Impact

Problem Statement

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Shortening Field Operations Induction: Legacy app lacked prediction logic, requiring skilled technicians to generate EPA compliant documents.

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Route Optimization: No route recommendations for waste collection resulting in inefficient use of resources and waste collection.

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Time-consuming Classification: The classification of unknown retail and pharma waste was a time-consuming process.

Solution Overview

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UWP App: Runs on Windows devices, integrates with enterprise system, works offline.

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Cloning Feature: Improved technician productivity.

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Prediction Algorithm: Pre-populates waste-related details to comply with EPA guidelines.

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TruckSiS: PWA developed using Vue.js for truck driver route optimization.

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CI/CD and Test Automation: App development process involved CI/CD and Karma testing tool.

Business Impact

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Prediction Algorithms: Minimized need for skilled chemists, ensured EPA compliance.

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Integration with Enterprise Systems: Instant data visibility, reduced manual entry.

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Streamlined Onboarding: Easy-to-use system for quick technician onboarding.

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Workforce Optimization: Truck drivers for waste collection and sorting.

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Route Generation and Waste Prediction: Improved productivity and cost reduction.

INVENTORY/MATERIALS MANAGEMENT

Problem
Solution
Impact

Problem Statement

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Obsolete system: Legacy container management app on outdated hardware was cumbersome.

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Inefficient Scanning: Legacy device scanning resulted in poor productivity.

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Hazardous Waste Consolidation: Non-compatible waste consolidation was dangerous.

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High Demurrage: Delays in returning containers resulted in high demurrage.

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Regulatory Reports: System needed to publish regulatory reports on recycling by state and recycler.

Solution Overview

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Cross-Platform App: Built mobile app with Xamarin for Android, iPhone, and Zebra devices.

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Improved Container Tracking: Accurate container tracking and process monitoring.

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Real-Time Integration: Integration with enterprise system in real-time using RESTful services.

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Barcode Scanning: Scanning barcodes on waste containers to retrieve data.

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Web Application: Built Angular web app for ELVS recycled information reporting.

Business Impact

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Enabled consolidation of right waste thereby eliminating potential harm to environment and personnel

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Enabled demurrage charges by returning waste containers on-time

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Track and locate waste container effectively thereby reducing manual effort

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Handy application for easy use by field service personnel

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Recycler data capture and consolidation to generate regulatory reports for hazardous mercury recovered from scrapped vehicle

CUSTOMER SELF-SERVICE

Problem
Solution
Impact

Problem Statement

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No self-service channel for customers to access their data and submit waste profiles for regulatory compliance

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Inability to purchase supplies online

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Customer service team overwhelmed with service requests due to lack of self-service option

Solution Overview

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OptiSol developed a responsive web application using Angular, .NET, and SQL Server

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Customers can register and submit waste profile forms to create a waste profile, view invoices, and schedule waste collection

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Online ordering of waste supplies with integrated payment gateway

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Customers can initiate a request to collect full supplies and place replacement supplies

Business Impact

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Customer experience improved as they could see their data themselves and not rely on customer service team.

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Customer service call volumes reduced by more than half due to this self service channel

COMPLIANCE

Problem
Solution
Impact

Problem Statement

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Manual auditing of user access control for various systems to comply with SOX audit requirements was tedious

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Increased work load for infrastructure team and loss of productivity of users/developers due to access revocation

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E-manifest mandate of EPA resulted in cost overrun

Solution Overview

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OptiSol built a PowerApps based solution to perform audit of user access control

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PowerBI Dashboards to show visually audit progress on various dimensions (application, manager & region)

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Application owners will receive an e-mail notification with list of users and their access privileges

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Owner can easily manage application access by renewing, rejecting, or extending it with a click of a button.

Business Impact

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Security audit team was empowered to monitor and enforce compliance rather than compiling data.

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It took 3 months for them to complete the audit for all systems and was reduced to 6 weeks with this system in place

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E-Manifest API integration resulted in 50% savings of the cost towards manifest data uploading to EPA.

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Productivity improvement as the data in digital format could be sent to EPA avoiding other costly means.

Success Stories

Accelerate Business
Operations with
Workflow Mobile
Application
Digitization of
Enterprise Workflow
& Process
Tech Modernization
for Leading
Environmental
Services Provider

Testimonials of our Happy Clients

Rick Tigges

Rick Tigges

CFO, Bemodo

"They are very responsive and able to shift focus quickly as we have needed it for business reasons."
Ryan McClellan

Ryan McClellan

CEO, iLookin.com, LLC

"They [OptiSol Business Solutions] have been very friendly and they kept up with the work. They did the job as we had discussed and as everything was arranged."
Chris Gordon

Chris Gordon

CEO, Wait for me

“I can't speak enough about how pleased I am with their process; it was seamless and efficient.”
Oli Robinson

Oli Robinson

CEO, Rule:Fresh

"What impressed me the most was their willingness to go above and beyond what was asked."
Dan Talken

Dan Talken

Founder, My Equipment Library, LLC

"We're constantly impressed with their speed and quality of the development that they achieve on a consistent basis."
Ken Kisner

Ken Kisner

Molecule Corp

The best part about working with OptiSol Business Solutions is their commitment to being readily available to their partners. They’re even willing to work into late hours of the night depending on time differences. The solution they produced has already doubled efficiency levels.

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