This privacy policy sets out how OptiSol Business Solutions uses and protects any information that you provide when using this website.

OptiSol Business Solutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, rest assured that it will only be used in accordance with this privacy statement.

OptiSol Business Solutions may change this policy from time to time by updating this page. Where applicable, we will notify you of any material changes.

What We Collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

Legal Basis for Processing (GDPR)

We collect and process your personal data based on the following legal grounds:

• Your consent
• Contractual necessity
• Compliance with legal obligations
• Legitimate interests pursued by us, provided your rights do not override those interests

What We Do With the Information We Gather

We collect this information to understand your needs and provide you with a better service, particularly for:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information you may find interesting
• Contacting you for market research purposes via email, phone, fax, or mail
• Customizing the website according to your interests

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the data is no longer needed, it is securely deleted or anonymized.

International Data Transfers

If we transfer personal information outside of India, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent data protection agreements, especially where required by laws such as the GDPR.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

How We Use Cookies

A cookie is a small file placed on your computer’s hard drive with your permission. It helps analyze web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used, helping us improve our website. Cookies do not give us access to your computer or any personal information beyond what you choose to share.

You can choose to accept or decline cookies via your browser settings. Declining cookies may limit website functionality.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you leave our site, we do not have control over the external site. We are not responsible for the protection and privacy of any information you provide on other sites. Please review their privacy statements independently.

Controlling Your Personal Information

You can restrict the collection or use of your personal information in the following ways:

• Opt-out boxes on forms used for direct marketing
• Emailing us at info@optisolbusiness.com to withdraw prior consent

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted third parties (e.g., service providers, analytics providers, and business partners) solely for legitimate business purposes.

You may request:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your personal data (right to erasure)
• Restriction or objection to the processing of your data
• Data portability (to transfer your data to another service provider)

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users and, where applicable, regulatory authorities within the timeframes required by law.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 16. If we become aware that we have inadvertently collected such data, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

User Obligations & Prohibited Content Notice (Rule 3(1)(b))

By using our platform, users agree not to host, display, upload, modify, publish, transmit, store, update, or share any information that:

• Belongs to another person and to which the user does not have any right
• Is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, discriminatory, or hateful
• Violates any law in force
• Is harmful to minors
• Infringes any patent, trademark, copyright, or other proprietary rights
• Impersonates another person
• Contains software viruses or any code designed to interrupt or limit functionality

Violation of these conditions may result in access restriction or legal action.

Grievance Redressal Mechanism

If you have any grievances regarding the processing of your personal information or use of the platform in violation of this Privacy Policy or applicable laws, you may contact our designated Grievance Officer:

Name: Sivasankar K
Designation: Assistant Manager – Admin & Infra
Email: grievance@optisolbusiness.com
Phone: +91-6384300018

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days from the date of receipt, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Jurisdiction and Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

Publication Notice (Rule 3(1)(a))

This Privacy Policy is published in compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and is to be read along with our Terms of Use and Community Guidelines.