Key Highlights
- In this success story, we developed an app featuring a centralized database to manage translator and patient information, optimizing coordination and reducing administrative tasks.
- The client’s manual system caused delays, inconsistent language access led to communication issues, and manual billing processes were error-prone and complex.
- We automated the matching of translators with patients based on language needs, integrated real-time updates on availability, and introduced automated billing to ensure accuracy.
- The app enhanced operational efficiency, delivered timely language support, and improved billing accuracy, resulting in better patient satisfaction and overall care quality.
Problem Statement
01
Manual Translator Coordination: The hospital’s manual system for managing translator availability and coordination is inefficient and causes delays in providing translation services.
02
Inconsistent Language Access: The existing process fails to ensure prompt and consistent translators for patients, resulting in communication challenges and compromised quality of care.
03
Billing Complexity: Calculating translation service costs manually and distributing expenses between the hospital and translators is prone to errors, leading to disputes and inefficiencies.
Solution Overview
01
OptiSol implemented a centralized database within the app for managing details of translators, patients & language preferences, streamlining coordination, minimizing administrative efforts.
02
We automated the process of matching translators with patients based on language requirements, ensuring swift and accurate connections without manual intervention.
03
We integrated real-time information on translator availability to instantly connect with suitable translators via zoom and Twilio voice, enhancing service efficiency and reducing wait times.
04
With automated cost calculation based on call duration, the app ensured accurate billing and seamless cost distribution between the hospital and translators, eliminating errors and disputes.
05
Our team created a user-friendly interface for the app, simplifying processes for hospital staff and translators, which improved overall user satisfaction and operational efficiency.
Business Impact
About The Project
OptiSol enhanced the client’s manual translator coordination system into an efficient app by implementing a centralized database and automating the matching process based on language requirements. This ensured swift and accurate connections without manual intervention. Real-time translator availability integration enhanced service efficiency and reduced wait times. Automated cost calculations ensured accurate billing and eliminated disputes. The user-friendly app streamlined processes for hospital staff and translators, resulting in increased operational efficiency, improved patient satisfaction, and enhanced care quality.
Tech Stack
Testimonials of Our Happy Clients
Ken Kisner
Global Head of Digital R&D
My experience has been incredibly positive. They were incredibly easy to work with, even with changing requirements.
They are incredibly competitive, but are only a fraction of the cost of US companies.
They are definitely the most professional of the foreign companies that we were looking into.
Nyswyn K.
Director of Software Development
Our journey with OptiSol has been nothing short of remarkable. For over 7 years, we have partnered with them on our digital transformation, and the results have been truly transformative.
Over the years, we have come to trust OptiSol Business Solutions as a reliable and strategic partner.
Al Bagiro
CTO, Auto Insurance Company
The AI engine was completed on time and trained to 90% accuracy. Their eagerness to learn new knowledge impressed us.
Their team is large to handle multiple projects at once, and likes to resolve challenges as well as learn new things. They also welcome regular communications, and of course, needless to say, develop everything in sprints.
Dan Talken
Founder, CEO, & CTO, My Equipment Library, LLC
OptiSol Business Solutions has shown youthful skill and dedication to the projects. Moreover, they have been quick to implement their solutions without sacrificing the quality of each platform.
We’re constantly impressed with their speed and quality of the development that they achieve on a consistent basis.
Dr. A.K Pradeep
CEO MachineVantage
Exceptional Collaboration and Expertise - A Top-Notch Partner for AI, ML, and Digital Applications.
I have had the privilege of working with an exceptional team of professionals from India on numerous AI, ML, and digital application projects. Their expertise in these domains is remarkable, and they consistently impressed us with their knowledge, resources, and innovative approach.
Rick Tigges
CFO, Bemodo
They are very responsive and able to shift focus quickly as we have needed it for business reasons.
OptiSol Business Solutions has been great at documenting the timeline of the project. They were very responsive and were able to shift focus quickly, as well. They discuss what they’re working on without any issues. So far, there’s no need to improve their service.
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