elsAI Data – Delivery Manager

Full Time
,
Chennai

Experience Required: Above 5 years
Salary: Best in Industry

Hey, champ! Are you ready to experiment, learn and implement? Then, this is your place to be. Join us on a new adventure where your hands-on experience in managing large-scale data operations, handling customer interactions with empathy, ensuring data accuracy, compliance, and process efficiency, and working with internal teams, external vendors, and regulatory bodies can change the dynamics of our org and let’s revolutionise the paradigm. We are waiting for you because we stand for selection, not rejection.

We are your destination

OptiSol is your answer to a stress-free, balanced lifestyle. We are your home away from home, where career is nurtured at both ends. Being certified as GREAT PLACE TO WORK for 4 consecutive years, we are known for our culture & we believe in open communication and accessible leadership. We celebrate diversity, promote work-life balance with flexible policies, where you can thrive personally and professionally.

We are the face of the future of AI and innovation. Let’s live and learn together.

What we like to see in you

  • Core Competencies: Back-Office Data Operations | Delivery Management | Customer Success | Problem-solving | Customer-centric Mindset | Delivery Planning | Stakeholder Communication | Data Workflows | Reporting | Process Optimization | Microsoft Office.
  • Preferred Competencies: SQL | Data Validation Tools | Workflow Automation | Agile | Scrum | Kanban | B2B Experience | Financial Services | Data Management | Supply Chain.

What do we expect

  • Bachelor’s degree in engineering, Business Administration is primary.
  • Bring your expertise in back-office data operations, delivery management, or customer success with 5+ years of experience.
  • Apply your problem-solving skills and customer-first mindset to manage interactions effectively.
  • Lead the way in planning, executing, and presenting delivery plans to customers and stakeholders.
  • Work with large-scale data processes, ensuring smooth and efficient operations.
  • Utilize your knowledge of data workflows, reporting, and process optimization to drive improvements.
  • Leverage Microsoft Office, SQL, data validation tools, and workflow automation for efficiency.
  • Bonus points if you have experience in B2B, financial services, Agile, Scrum, or Kanban methodologies!

What You'll Bring to the Table

  • Be the go-to person for customers, keeping things smooth with quick responses, clear updates, and problem-solving.
  • Spot potential roadblocks before they happen and take action to keep everything on track.
  • Own the delivery process from start to finish, making sure timelines, SLAs, and customer expectations align.
  • Keep customers and teams in sync by sharing key milestones, updates, and performance insights.
  • Track data accuracy, turnaround time, and efficiency – working closely with Engineering to fine-tune operations.
  • Listen to customer feedback, make improvements, and ensure they’re getting the best experience possible.
  • Act as the bridge between customers and internal teams, making sure expectations and workflows stay aligned.
  • Team up with Finance and Sales to handle invoices, track billing, and keep everything transparent on the financial side.

Core benefits you’ll gain

  • Build strong customer relationships and enhance communication skills by acting as the primary point of contact.
  • Gain valuable experience in delivery management, problem-solving, and working across teams to drive successful outcomes.
  • Develop analytical skills by tracking key metrics, optimizing workflows, and making data-driven improvements.
  • Expand knowledge in financial and operational processes, including billing, invoicing, and service compliance.
  • Other Level-based benefits

Apply and take your seat with us as an OptiSolite!

Explore and find out why we are made for each other: Life at OptiSol

Read and discover: Life at OptiSol – Medium

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Is this your playground? Then, please fill the form to start the application process and we’ll reach out to you soon.