- The language barrier is a thing of the past. There were times customer support executives with multilingual knowledge were employed for conversing with customers worldwide.
- As a customer, one may wait in a long queue to talk to their customer support executive who knows their language for a simple question. The localized solution always brings customers closer but if it is not provided effectively it may backfire anytime.
- Once the Artificial Intelligence revolution started and businesses started adapting it, everything changed. To be precise, the solution for the problem is Multilingual amazon chatbots, which can do the trick, even more accurately and tirelessly.
- If you want to know more about the Multilingual Amazon chatbot and how it is built, here it is.
AWS Comprehend
It is used for language detection. The Language Detection API automatically identifies text written in over 100 languages and returns the dominant language with a confidence score to support that a language is dominant.
AWS Translate
It is used to translate the text to the desired language. Amazon Translate supports translation between the 71 languages and variants.
Amazon Lex
Amazon Chatbot Lex provides automatic speech recognition and natural language understanding technologies to create a Speech-Language Understanding system.
Amazon Lex uses the same proven technology that powers Alexa. Amazon Lex can learn the many ways someone could express their intent based on the sample utterances provided by the developer.
The speech-language understanding system takes natural language speech and text input, understands the intent behind the input, and fulfills the user intent by invoking the appropriate response.
Chatbot Market
Flow Diagram
Sequence Diagram
English Chat Response:
Multilingual Chat response:
